Tips and Faq

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BUYER:

Upon login to citysupport.in, from My Account section you can have all your details related to your booking with the booking status.
We at citysupport.in, expanding our services in all areas of Gujarat. On the home page you can enter your city to check the service availability.
Yes, for any service, you can opt for Cash on Delivery option. Our service provider will collect the payment based on the service provided upon your satisfaction. You will receive an electronically generate invoice on completion of service.
Upon login to citysupport.in, from My Account section you can have all your details related to your booking or orders. You can also maintain your password and other profile details along with re-printing of invoices.
Be careful not to use any special characters in the boxes for name and card number, e.g. (.) (,) (-) (/) (:).
We are currently present in all the cities of Gujarat state.
Absolutely! We only provide verified stamp to professionals or sellers who have been recommended and certified by experts. We conduct interviews, check referrals, licenses, and do background checks on each and every service provider. Only those professionals who pass our strict onboarding process are allowed to work with City Support. All professionals are also required to complete an assessment test to verify their qualifications.
In the unlikely event of our team damaging something, you as a buyer of the service directly can short out the matter in your way as we directly connect you to the seller or service provider.
Yes, it is advisable for you to be around when the job is getting done. You are requested to take care of your personal belongings or valuables in the presence of our Service Providers. City Support will not be liable for any damage or theft arising in case of failure to do so.
We immediately arrange for a replacement and schedule a time convenient to you to do the job or register a cancellation of the service requested. You can track the location of all our Service Providers using the City Support App on your phone. This would let you know how far the Service Provider is from the customer’s home
We at City Support understand that your time is valuable and are always striving to limit the time spent by Service Providers at your home. However the agents are trained to update you if the job might take longer than expected. Please do expect a buffer of half an hour more or less than the stated time to complete the task.
While we highly recommend you register with us first, you could place a service request on our app/site without registering with us. You do not have to worry about unnecessary calls or messages from us. We have a strict policy against that practice.
After each service is completed, our customers/buyers are asked to rate the service on different parameters and judge the overall satisfaction of the service. You would also be allowed to rate a provider based on some parameters through our app if the service was requested from the app.